Impacted by the SF power outage? Here's how to file a claim with PG&E

SAN FRANCISCO (KGO) -- If you were one of the thousands of people in San Francisco that have been affected by the power outage, you might be entitled to a credit from PG&E.

In order to qualify, you must be a PG&E customer and have your account in good standing.

MORE: Power expected to be fully restored in SF by Tuesday at 6 a.m., PG&E says

This is to help alleviate the burden of things like spoiled food or prescription medications, if your fridge went out.

ABC7 News anchor and 7 On Your Side Investigates reporter Stephanie Sierra lost her electricity, and called the help line. 1-800-PGE-5000 (or 1-800-743-5000)

She said the line is backed up right now.

MORE: SF Sunset businesses rally after 40-hour PG&E outage coincides with winter solstice celebration

If you're stuck on hold -- you can also start the process online by going to PG&E's claim website, and click the link to apply.

If you have any trouble with PG&E, check with your homeowner's insurance that often covers these types of reimbursements.

PG&E announced on Monday afternoon, the utility company will issue bill credits to residents and businesses that were impacted by the massive power outage.

Residents will receive an automatic $200 credit to their bill, and businesses will receive a $2,500 credit.

PG&E says customers do not need to file a claim.

Credits will appear on the bills as "Customer Satisfaction Adjustment."

Even with the bill credits, PG&E said if customers choose to, "they can also pursue a separate claims process for extended outages."

"We recognize the significant impact this outage had on our customers, and we are committed to providing immediate and meaningful support," said Vincent Davis, Senior Vice President and Chief Customer Officer, in a press release. "We are making this as fast and easy as possible for our customers. The credits are one way we are working to restore trust and ensure our customers receive the assistance they deserve."