7 On Your Side Resolves: 99-year-old man shocked about $30,000 in unauthorized bank withdrawals
7 On Your Side helps solves consumer cases, issues for San Francisco Bay Area residents
SAN FRANCISCO (KGO) -- We receive dozens of emails from people all across the Bay Area every month asking for help with their consumer problems.
7 On Your Side does its best to help consumers by reaching out to companies and searching for a solution.
You can watch more resolves like these and other 7 On Your Side segments with anchor Stephanie Sierra weekdays on "ABC7 Eyewitness News Mornings" at 6 a.m.
Here are a few cases
$30,000 in unauthorized bank withdrawals: 7 On Your Side helps 99-year-old Bay Area man recover missing funds
Jim needed our help for his then-99-year-old father, Frank, from Pleasanton, to recover nearly $20,000 mysteriously taken from his US Bank account.
He says his father's account was compromised after he noticed unauthorized electronic withdrawals totaling $30,000 on bank statements over the last two years.
So Jim contacted U.S. Bank and was refunded about $10,000 before the bank closed the case.
And he even filed a report with Pleasanton police before contacting 7 On Your Side.
We contacted U.S. Bank -- and staff verified it's Frank's account.
U.S. Bank refunded Frank $19,853, just in time for his 100th birthday celebration.
Bay Area woman is shocked to find out she is late on her mortgage by 2 months, except payments were made
Francine from San Leandro needed our help after her mortgage payments went missing.
She says her credit union made payments on her behalf to her mortgage company, Rocket Mortgage, for May and June.
But Francine says she started getting collection calls that she was late.
She even said her checks cleared.
So Francine contacted Rocket Mortgage and sent them copies of the canceled checks from her credit union.
But the collection calls continued.
So she contacted 7 On Your Side, and we contacted Rocket Mortgage.
And after some investigation, Rocket Mortgage found the two checks, and Francine's mortgage is now up to date on payments, and the late fees... were waived.
The case of no money in a gift card: 7 On Your Side helps Morgan Hill man get refund
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Nishan from Morgan Hill needed our help with a $100 Nordstrom gift card he bought from CVS for his wife as a Mother's Day present.
When she tried to use it, the gift card had no money.
Stunned, they spoke with Nordstrom's customer service...and found out the card had been spent in Chicago!
Except Nishan and his wife were never in Chicago.
The couple contacted us at 7 On Your Side, and we spoke with CVS, where he bought the gift card.
The company refunded Nishan $100 to his credit card.
Reminder: If you have a gift card issue, contact the store where you bought the card, not the company that issued it.
Missing AC/DC concert tickets: 7 On Your Side helps Bay Area man get a refund
Adam from Dublin needed our help with concert tickets he bought for his wife's birthday.
He purchased six tickets to the AC/DC concert at Levi's Stadium from StubHub for more than $4,400.
Somehow, four of those tickets went to the wrong email address, and the seats were gone.
StubHub offered to replace those four tickets, but with general admission standing room only.
Adam wanted either the same seats he paid for, better seats, or a refund, so he contacted 7 On Your Side.
StubHub refunded him for the six tickets worth $4,437.
Adam says he and his wife bought new tickets and went to the concert.
Take a look at more stories and videos by 7 On Your Side.7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. Please review our FAQ here. As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about. If we believe we can be of assistance, we will reach back out in response.
