Frontier Airlines warning customers about phishing emails: Here's how to protect yourself

Frontier Airlines warning customers about new scam
Frontier Airlines is warning consumers about a new scam. 7 On Your Side's Stephanie Sierra has more on what to look out for ... in your inbox.
ByStephanie Sierra, Justin MendozaKGO logo
Wednesday, November 11, 2026 1:37AM

SAN FRANCISCO (KGO) -- Frontier Airlines is warning customers about a wave of phishing emails.

That's when a scammer sends you an email designed to look like it came from a real company, like Frontier Airlines, and trick you into giving away personal information -- such as passwords and credit card numbers.

Frontier Airlines says they will not ask you to confirm a future flight or reservation this way, and it does not have you reenter or confirm credit card information.

They also won't ask you to provide payment information for a promised partial or full refund.

Here's how to respond if you get a suspicious email

  • Do not click any links or buttons

  • Don't enter any credit card, payment, login or personal information

  • Don't reply to the message

If you entered any personal information on a suspicious site, Fronter Airlines says to contact your card issuer or financial institution, and to reach out to the airline with any additional questions.

Take a look at more stories and videos by 7 On Your Side.7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. Please review our FAQ here. As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about. If we believe we can be of assistance, we will reach back out in response.

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