Thousands of customers in San Francisco without power, PG&E says

SAN FRANCISCO (KGO) -- PG&E says thousands of customers are without power in parts of San Francisco on Saturday.

PG&E said at 9:45 a.m., "during a routine operational procedure between two San Francisco substations, protective device on the system activated and there was an outage."

PG&E said about 9,400 customers in the Richmond and Golden Gate Park neighborhoods were impacted by the power outage. As of noon, approximately 2,500 customers remain out.

At 10:10 a.m., the public utility map initially showed the Presidio, Golden Gate Park and Richmond District impacted by the outage affecting 120,938 residents.

PG&E later issued a statement to ABC7 Eyewitness News saying, 120,000 received the power outage notifications, but "120,000 customers were never out of power."

ABC7's Cornell Barnard is at the scene, and says stop lights are not working. The outage has not only impacted residents, but also businesses. PG&E crews are also on scene, fixing the power lines, Barnard reports.

The PG&E outage map showed power should be restored by 2:30 p.m., while it initially said 12:30 p.m.

MORE: Frustrations running high in San Francisco's Sunset District over multiple power outages

This comes when a PG&E power outage impacted the Sunset District back in December 2025. 130,000 customers were affected.

PG&E is investigating the actual cause of the power outage.

This story is developing. Check back for updates.